Shipping Times

The Shell Connection normally ships within 1 - 2 business days (Monday - Friday) from receipt of order, sometimes sooner. We cannot guarantee a specific arrival or performance by the carriers once a package leaves our facility. No Major US Holidays. 

We use the following shippers:

Federal Express (FedEx) 

USPS Priority Mail (U.S. Postal Service)

UPS

Damaged Goods Claims

At The Shell Connection, we take extra measures into the care and packaging of our products for shipment. However, due to the delicate nature of some of our shell items, we cannot be held responsible for breakage for items with warnings like “Coral by the Piece”. Buy with caution.

After a shipment has left our facilities, the responsibility of your shipment is transferred to your delivery carrier(s). We DO NOT replace damaged goods after it has left our facilities. In the unlikely event of any unfortunate mishandling of your shipment resulting in damages, breakage, or lost merchandise all claims must be made immediately with your delivery carrier(s). Make sure you save ALL damaged items and retain all original shipping boxes/cartons and packaging materials. Please DO NOT throw anything away so that your delivery carrier(s) may thoroughly inspect the shipment to your claim.

We at The Shell Connection, strive for you to receive your ordered merchandise in an excellent state. As with all parcel carriers, your shipment may be subject to normal transit handling. If you have any shipping-related questions or concerns with your order please feel free to email Customer Service at theshellconnection@gmail.com

If you encounter a problem with any of your shipments from The Shell Connection, please do the following:

• Inspect packages before signing for them. Have the driver report obvious damage.
• Contact The Shell Connection, and send pictures of the damages to create a report for damage or shortages.

• File a claim with the carrier if the package is lost in the mail.